Refund Policy

1. Refund Eligibility

You may request a refund within 14 days of purchase if:

• You have used less than 20% of your purchased tests
• You have not violated our Terms of Service
• You have a valid reason for dissatisfaction

2. Non-Refundable Situations

Refunds will NOT be granted if:

• More than 14 days have passed since purchase
• You have completed more than 20% of available tests
• Your account was terminated for violations
• You are requesting a second refund
• You dispute the charge with your bank (chargeback)

3. How to Request a Refund

Step 2: We'll review your request within 3 business days

Step 3: If approved, refund will be processed within 5-10 business days

4. Refund Method

• Refunds are issued to the original payment method
• Stripe payments: 5-10 business days
• PayPal payments: 3-5 business days
• Bank processing times may vary

5. Partial Refunds

In some cases, we may offer partial refunds:

• If you've used some but not all services
• If technical issues affected your experience
• At our discretion based on circumstances

6. Subscription Cancellations

• You can cancel your subscription anytime
• Cancellation stops future billing
• You retain access until the end of your billing period
• No refunds for partial months

7. Technical Issues

If you experience technical problems:

• Contact support first
• We'll try to resolve the issue
• Refunds are a last resort
• Document the issue with screenshots

8. Chargebacks

9. Questions

For refund inquiries:

Email: support@ieltai.com

Response time: 24-48 hours