Privacy Policy

Last Updated: December 2024

Introduction

IELTAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

  • Name and email address (when you register)
  • Payment information (processed securely through Stripe/PayPal)
  • Country/location (for PPP pricing)

1.2 Test Data

  • Your responses to IELTS practice tests
  • Audio recordings of speaking tests
  • Written essays and answers
  • Test scores and performance analytics

1.3 Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Usage data and analytics
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process your payments and subscriptions
  • Evaluate your test responses using AI
  • Provide personalized feedback and recommendations
  • Improve our platform and AI models
  • Send important updates about your account
  • Respond to your inquiries and support requests
  • Comply with legal obligations

3. Data Storage and Security

  • All data is encrypted in transit (HTTPS/TLS)
  • Passwords are hashed using industry-standard algorithms
  • Payment information is processed by PCI-compliant providers
  • Data is stored on secure cloud servers
  • Regular security audits and updates
  • Access controls and authentication measures

4. Data Retention

  • Account data: Retained while your account is active
  • Test responses: Retained for service improvement and your progress tracking
  • Audio recordings: Retained for 90 days unless you delete them earlier
  • Deleted account data: Permanently removed within 30 days

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@ieltai.com

6. Cookies

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze platform usage
  • Improve user experience

You can control cookies through your browser settings. See our Cookie Policy for more details.

7. Third-Party Services

We use third-party services:

  • Stripe and PayPal for payment processing
  • Cloud hosting providers for infrastructure
  • Analytics tools for platform improvement

These services have their own privacy policies.

8. Children's Privacy

Our service is not intended for users under 16. We do not knowingly collect data from children.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related questions:

Email: privacy@ieltai.com